Refund policy

Refund & Return Policy — Supra-Works

Last updated: 2/1/2026

At Supra-Works, we stand behind what we sell and want you to be satisfied with your purchase. Please read this policy carefully before placing an order.

1) Return Window

We accept returns on eligible items within [30] days of delivery. To start a return, contact us at [mantaslt@gmail.com] with your order number and the reason for the return.

2) Eligibility Requirements

To be eligible for a return:

Item must be unused, uninstalled, and in original condition
Item must be returned in original packaging with all parts/accessories/inserts
You must provide proof of purchase (order number/receipt)

We reserve the right to deny returns that show signs of use, installation, wear, damage, modification, or missing components.

3) Non-Returnable / Final Sale Items

Unless required by law, the following are final sale and not eligible for return or refund:

Custom, made-to-order, or personalized items
Clearance / final sale items
Gift cards
Digital products / downloads
Items marked “non-returnable” on the product page
Consumables (if applicable) and any item that cannot be resold for hygiene/safety reasons

4) Return Shipping Costs

Customer responsibility: Return shipping costs are the customer’s responsibility unless the item arrived defective/damaged or we shipped the wrong item.
We recommend using a tracked shipping method. We are not responsible for packages lost or damaged during return shipment.

5) Restocking Fee

A restocking fee of 10% may apply for returns that are not due to our error (e.g., ordered wrong item, changed mind). If applicable, we will notify you during the return authorization process.

6) Exchanges

We do not offer direct exchanges. If you need a different item, the fastest approach is to return the eligible item (after approval) and place a new order.

7) Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us within [48 hours / 7 days] of delivery at [mantaslt@gmail.com] with:

Your order number
A description of the issue
Clear photos of the item, packaging, and shipping label (if applicable)

We will determine the appropriate resolution, which may include a replacement, store credit, or refund, depending on availability and circumstances.

8) Refused / Undeliverable Packages & Incorrect Addresses

If a package is returned to us due to:

an incorrect or incomplete address provided at checkout,
refusal of delivery,
failure to pick up from the carrier,

we may refund the item cost minus shipping costs and any applicable return-to-sender fees (and restocking fee if stated above). Reshipment may require an additional shipping charge.

9) Refund Timing & Method

Once your return is received and inspected, we’ll notify you of approval or denial. Approved refunds are issued to the original payment method within [5–10] business days (timing may vary by bank/payment provider). Original shipping fees are non-refundable unless the return is due to our error or required by law.

10) Order Cancellations

Orders can be canceled only if they have not yet shipped. If you need to cancel, contact us immediately at [mantaslt@gmail.com]. Once an order has shipped, it must follow the return process (if eligible).

11) Chargebacks and Disputes

If you have an issue with your order, please contact us first so we can help. Unauthorized or improper chargebacks may result in account restrictions and we may provide order and delivery documentation to the payment processor.